Terms & Conditions
1. Moneyback Guarentee / Cancellation Policy
All purchases are covered by our 7 working days exchange or money back guarantee, should you change your mind or do not require the goods for whatever reason. This complies with the Distance Selling Act 2000. The seven working day period means working days (ie excludes Sundays and bank holidays) and takes effect immediately after the customer takes receipt of goods. This guarantee is subject to the following conditions:
- The goods are returned unused, not damaged, and in the original packaging.
- They are accompanied with the receipt or invoice supplied and returned to directly to us.
- Upon receipt of goods as described above a refund or exchange will be offered to you.
- All carriage costs in returning the goods remain the responsibility of the purchaser.
(See 3 below for further returns information)
2. Faulty /Damaged Goods/ Missing Items
Upon taking delivery of the goods, we advise that you examine them thoroughly, and should they appear to be faulty or damaged or that some components are missing, you must inform us of the problem within 72 hours of receipt (3 days). If you do not intend to use the goods for a period of time after receipt, we still urge you to check them as we may not accept complaints about damaged or faulty goods after this time period. Although we endeavour to try to ensure your purchase arrives with you on time and intact, we will not accept responsibility for any costs incurred through late delivery or from incomplete or damaged goods as a result of being in transit. The responsibility for goods damaged in transit rests with the carrier but we may claim compensation on your behalf at our discretion. In all other cases we will inform the customer how to contact and arrange compensation with the carrier directly. If your order has not arrived 14 days after we dispatch it then please notify us immediately. We cannot claim for loss of any goods not reported to us within 21 days of dispatch.
We must be fully informed of any goods that you wish to return to us as we will not accept any goods without prior notification. Carriage charges are non refundable unless the goods are faulty or not fit for the purpose as stated in The Sale of Goods Act. Carriage costs on all other goods returned, remain the responsibility of the purchaser. Please note that any refundable agreed carriage costs will not exceed the total amount incurred by us when first dispatching the goods in question to the customer.
4. Shipping charges and pricing
We will always attempt to offer our customers the very best prices obtainable but the product price or shipping charges may be amended from time to time. We cannot be held responsible for increases in postal rates imposed by Royal mail or other carriers or for changes to product pricing incurred by manufacturers. All such changes will be notified via our website. Your right to cancel your order in these instances remains (subject to item 1 above)
5. Our Commitment
barrelorgan.org will always endeavour to provide the highest level of service obtainable. We strive to give 100% customer satisfaction and you will always find us courteous and approachable. We never knowingly discriminate against any person regardless of creed, sexuality or gender.
For the purposes of running any business it is obviously necessary to collect and hold certain information about you including but not necessarily limited to:
If you contact us for any reason, we may keep a record of that correspondence.
We do not collect or store any payment information about you or your method of payment. This is handled by Paypal on our behalf, and for more information you should read their Terms and Conditions at www.paypal.co.uk
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